Service Delivery Technician

HKA is working on behalf of Jacobs and this role is to support Jacobs’ work through HKA.
HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.

90% in office, 10% work from home

Responsibilities:
As the Service Delivery Technician, you’ll join our collaborative and engaging IT team, working with business users to provide critical support to keep our teams up and running. Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging and PC deployment. You’ll manage a Windows Environment, (AD account maintenance, security groups and permissions. Using our ServiceNow ticketing management system, you’ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed. You’ll support other mobile computing devices such as tablets and smart phones. In addition to collaborating with your team, you’ll also engage with cross-functional IT teams and assist in the provision of hands-on support within server, security, network services and messaging teams.

Qualifications:
• Proven experience in an IT support role, involving extensive customer support, both remote and in-person
• Full understanding of Windows Environment and extensive experience with MS Office Suite
• Ability to travel, and ability to pass a Jacobs' driving record review

Ideally, you'll also have:
• A.S. or Bachelor's degree in Information Technology
• ServiceNow or related ticketing management system

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.